Contact Us
At ModelDressesy, we are committed to providing exceptional customer service and ensuring a smooth shopping experience for every customer.
Customer Support
If you have any questions regarding your order, shipping, returns, sizing, or product information, please feel free to contact our support team:
Email: support@modeldressesy.com
Customer Service Hours:
Monday – Saturday
9:00 AM – 6:00 PM (UTC)
We aim to respond to all inquiries within 24–48 business hours.
Return Assistance
If you wish to return an item, please contact our customer service team before sending any merchandise back. Once your request has been reviewed, we will provide:
- Return authorization approval
- The appropriate return warehouse address
- Detailed return instructions
- Guidance throughout the return process
Order Updates & Email Verification
To ensure you receive important notifications regarding your purchase, please remember to:
✓ Verify that your email address is entered correctly at checkout
✓ Check your spam or junk folder if you do not receive our emails
✓ Add our email address to your safe sender list or whitelist to prevent messages from being filtered
Important Notice
All returns require prior authorization from ModelDressesy. Items returned without approval from our customer support team may be refused and will not qualify for processing or refund consideration.
We sincerely appreciate your trust in ModelDressesy and look forward to assisting you whenever you need support.